Lite Delights

 


Terms & Conditions                                                                 


 Please have a look at our terms, below, before you place an order. Don't worry, there's no crafty small print, just simple common sense to help us make sure your order arrives as and when you expect it...


      ORDERS

Orders can be placed by telephone or Email.

As we need to order produce from our suppliers and confirm our delivery runs we kindly ask that all orders are in by 2pm the day prior to delivery.

Orders for Mondays should be placed by 1pm Friday.

    Your order is not confirmed until you have received an Order Confirmation.

  • If you haven't received confirmation within 1 hour of placing your order please contact us on 01625 539919 or email our sales department on order@litedelights.co.uk.
  • It is essential that you carefully check all details of your order on arrival and contact us immediately should any part of the order be incorrect.
  • Our administration offices are open Monday to Friday from 9.00am – 4.00pm.
  • Prices include provision of all necessary disposable cutlery, plates , serviettes 
  • Minimum orders: £25.00


    LATE ORDERS

Breakfasts    

must be ordered by 2.00pm on the day BEFORE your breakfast

 

Working Lunches

must be ordered by 10.00am



       CANCELLATIONS AND AMENDMENTS

Cancellations & reductions in numbers must be received by 1pm the day before the order has been requested.

Cancellations for an order placed on Monday must be received by 1pm Friday.

You are welcome to telephone us with your cancellation but we will also need this in writing for order more than 20 people.


         PAYMENT 


  • Where no credit arrangements have been agreed, all accounts must be settled before delivery.  All deposits are kept as damage deposits and are returned after the event


 

  • Where credit arrangements are agreed, out terms are 5 days net. Accounts not paid within this time will be liable to a surcharge of 2.5% above HSBC base rate per week until payment is received.
  • We reserve the right to adjust menus according to market availability of food stuffs and seasonality

        PRIVATE FUNCTION
  • A non-refundable deposit of 30% of the total invoice amount is payable one week in advance of the event date.
  • The remainder is payable immediately following the event and will be agreed between both parties during the initial discussions.
  • All breakages and losses will be charged for at replacement cost


       

         COMPLAINTS & FEEDBACK

We always welcome feedback from our clients both good & bad, regarding any aspect of our service.

 If the need to complain arises regarding a delivery you have just received please contact us so we can ensure measures are taken as quickly as possible to remedy any problems that you may have encountered.

All complaints must be received in writing within 24 hours of receipt of goods.


          DELIVERY


   • Whilst we will endeavour to deliver your requirements at the time specified we cannot be held responsible for traffic or breakdown situations outside our control.


  • late & weekend delivery charge:            £20 charge for evning or after 4:00 pm 

    £30 charge for Saturday delivery

    £40 charge for sunday delivery